Frequently Asked Questions.

TixFox is an affordable online ticketing platform built for independent event organizers, nonprofits, small venues, and anyone who needs a simple, reliable way to sell tickets without paying a fortune in fees. Whether you're running a small community fundraiser or a multi-session festival, TixFox gives you the tools to create your event, sell tickets, and get paid — without needing a tech background or a big budget.

Once you create a free account, you can set up your event in minutes. You add your event details, create your ticket types and prices, then publish your event page. TixFox gives you a shareable link you can post on social media, email to your list, or embed on your website. Buyers click the link, choose their tickets, and pay securely at checkout. Your money goes directly into your connected Stripe account as sales come in — TixFox never holds your funds.

There are no monthly fees, no setup costs, and no contracts. TixFox charges a flat $0.39 per paid ticket sold (or $0.30 for tickets priced under $5), plus Stripe's standard payment processing fee of 2.9% + $0.30 per transaction. If your event is free, you pay nothing at all. You can also choose whether to absorb these fees yourself or pass them on to buyers at checkout. See the full fee breakdown.

No. TixFox runs entirely in your web browser — no software to install, no app required to manage your events. There is a separate mobile check-in app available for iOS and Android if you want to scan tickets at the door, but it's completely optional.

Sign up for a free account — no credit card required. Once you're in, click "Create Event" and follow the steps: add your event name, date, location, description, and any images. Then set up your ticket types with prices and quantities, configure any extra options like discount codes or custom fields, and hit publish. Your event page goes live immediately with a shareable link ready to go. If you want to see how it works before committing, watch the TixFox demo.

TixFox uses Stripe Connect, which means your ticket revenue goes directly into your own Stripe account as each sale happens — TixFox never touches or holds your money. You'll need to connect a Stripe account when you set up TixFox (creating one is free and takes a few minutes). From there, you control your Stripe balance and transfer funds to your bank account on your own schedule.

Yes. You can create as many ticket tiers as your event needs, each with its own name, price, available quantity, and sale window. For example, you could run an early bird tier at a lower price until a set date, then automatically switch to general admission pricing — all without any manual changes. Each tier can also have its own per-order limit to prevent bulk buying.

Yes. You can create discount codes for your event and share them however you like — via email, social media, or directly with specific groups. It's a straightforward way to reward loyal attendees, run early-bird promotions, or offer discounted access to partners and press.

Yes. You can add your own banner image, logo, and event description to make your page feel on-brand. TixFox also lets you customize the order confirmation email buyers receive after purchase, so you can include any extra instructions, venue details, or a personal message — rather than sending a generic confirmation.

Yes. TixFox lets you add custom fields to your checkout page so you can collect any information you need beyond the standard name and email. Common uses include dietary preferences, T-shirt sizes, emergency contacts, or accessibility requirements. You set these up per event, and the responses show up in your dashboard alongside each attendee's order.

Your TixFox dashboard gives you a live view of everything: tickets sold, revenue earned, and attendee details, updating in real time as purchases come in. You can see a breakdown by ticket type, which is useful if you're running multiple tiers or tracking which promotional codes are being used.

Yes. You can set a per-order limit on any ticket tier when you create your event. This is useful for keeping things fair when demand is high, or for events where you want to prevent one person from buying out a large portion of the available tickets.

You decide. TixFox's fee control feature lets you either absorb the fees into your ticket price (so buyers see a clean total) or pass them on to buyers at checkout (so the fees appear as a separate line item). Neither option is right or wrong — it comes down to what makes sense for your event and your audience.

Yes. The event passcode feature lets you lock your event so only people with the passcode can access it. You have two options: you can hide the entire event page behind the passcode, or you can make the event page publicly visible but require the passcode before anyone can proceed to checkout.

Yes. TixFox supports add-ons that buyers can select during checkout. You can offer things like merchandise, parking passes, VIP upgrades, or any extra that makes sense for your event. It's a straightforward way to increase revenue per attendee without any additional marketing effort.

Yes. TixFox can send automated reminders to your attendees ahead of the event. This is one of the simplest things you can do to reduce no-shows — people get busy and forget, and a well-timed reminder makes a real difference in actual turnout on the day.

Yes. TixFox has a free mobile check-in app for iOS and Android that lets you scan attendee QR codes at entry. It gives an instant green or red result, automatically blocks duplicate scans, and supports multiple people scanning at the same time.

Refunds are processed through your connected Stripe account. Because your revenue sits directly in your Stripe account rather than with TixFox, you have full control over refund decisions and timing. Please note that TixFox platform fees are non-refundable once a ticket has been sold.

You'll need to notify your attendees directly — TixFox recommends doing this as early as possible. Any refunds for canceled events are processed through your Stripe account. It's worth having a clear refund policy stated on your event page from the start, so attendees know what to expect if plans change.

Yes. Free events are fully supported at no cost to you. You get the same event page, ticketing tools, and check-in features as paid events — you just won't be charged anything since there's no ticket revenue involved. Get started here.

Yes. TixFox offers a WordPress plugin that lets you embed your event and sell tickets directly on your WordPress site without sending visitors to an external page. There's also a Framer plugin if your site is built in Framer. For any other platform, TixFox provides an embed code you can drop into any webpage to sell tickets directly without redirecting visitors elsewhere.

Click the event link shared by the organizer. From there, select the ticket type and quantity you want, fill in your details, and enter your payment information. Once your purchase goes through, you'll receive a confirmation email with your ticket attached. The whole process takes under two minutes.

Your e-tickets are emailed to you immediately after your purchase is confirmed. Each ticket includes a QR code that the organizer scans at entry. If you don't see the email within a few minutes, check your spam or junk folder — it occasionally ends up there depending on your email provider.

Ticket transfer policies are set by the individual event organizer, not by TixFox. Check the specific event page for details, or contact the organizer directly if you're unsure. Their contact information is usually available on the event page.

TixFox uses Stripe for payment processing, which accepts most major credit and debit cards including Visa, Mastercard, and American Express. The exact payment methods available may vary depending on your country.

Yes. All payment information is handled entirely by Stripe, which is a PCI-DSS Level 1 compliant payment processor — the highest level of payment security certification available. TixFox never stores your full card details. The only thing TixFox holds is your order information (name, email, and tickets purchased) so the organizer can manage their attendee list.

Start by checking your spam or junk folder, as confirmation emails sometimes get filtered there. If it's not there either, contact the event organizer directly — their details are usually on the event page. You can also reach out to TixFox support at [email protected] and the team will help track down your order.

Refund policies are set by each individual event organizer, so they vary from event to event. Check the event page for the organizer's stated refund policy, or contact them directly to request one. TixFox does not handle refund requests on behalf of organizers.

Some events have invoices enabled, in which case a PDF invoice will be automatically attached to your order confirmation email. This is particularly common for corporate events or fundraisers where attendees need documentation for expense purposes. If you need an invoice and didn't receive one, contact the event organizer directly.

Start by clearing your browser's cache and cookies, then try again. If that doesn't fix it, try a different browser or device. Most issues resolve with one of these steps. If you're still having trouble, check the TixFox help centre for step-by-step guides, or contact the support team directly.

You can reach the support team by emailing [email protected] — the team typically responds within 24 hours on business days. For quicker help, you can also message via WhatsApp at +1 (415) 318-0401 (messages only, no calls or SMS), or use the live chat on the website — available anytime.

Yes. TixFox works on any modern smartphone or tablet browser, for both organizers managing their events and buyers purchasing tickets. If you're an organizer who wants to scan tickets at the door, the dedicated mobile check-in app is available for iOS and Android.

TixFox connects with Stripe for payments and offers plugins for WordPress and Framer. For any other platform, TixFox provides an embed code you can add to any webpage to sell tickets directly.